Privacy Policy

Last Update: September 2021

Protecting your privacy is as important to us as it is to you. For us it's more than that we just comply with the relevant legislation
we respect your trust with your personal information.

This Privacy Statement contains the information required by POPI and other relevant privacy legislation.

INFORMATION WE COLLLECT AND HOW WE USE THE INFORMATION.

This privacy statement describe how we collect, use, process, and disclose your personal information, in conjunction with you access to 
and use of Xclusiv Custom Furniture web platform.

THE PROTECTION OF PERSONAL INFORMATION ACT PROTECTS YOU.

The Protection of Personal Information Act (POPI) is aimed at protecting your personal information and prescribes what we must not do with it.

THIS PRIVACY STATEMENT IS PART OF OUR AGREEMENT WITH YOU.

This privacy statement forms part of our agreement with you. You should read it along with the terms and conditions that apply.
You can find the terms and conditions on the Terms and Conditions page.

THIS NOTICE MAY CHANGE FROM TIME TO TIME.

We may have to amend this notice to accommodate changes in our business or services or if legal requirements change.

WHO YOU ARE SHARING YOUR INFORMATION WITH.

XCLUSIV CUSTOM FURNITURE is a Upholstery Service company located at 6 Phoenix Road, Selection Park, Springs, 1559 or
contact us at xclusivcustomfuniture@gmail.com.

WHEN THIS PRIVACY STATEMENT APPLIES

->When you use any of our product or services.

->This Privacy Statement also applies to our website.

THE INFORMATION WE MAY COLLECT WHEN YOU USE OUR ONLINE SERVICES.

->Information you provide by completing forms (This includes information you give us, registering for any of our online offerings and other services).

->Your name and address.

->Your delivery address (If different to above).

->Your contact telephone number in case we need to call you.

->Your credit or debit card number, expiry date and security code.

->Information you provide us if you contact us for example to report a problem with our online services or raise a query or comment.

->Where our online services require that you enter information in order to access certain features, we will collect such credentials when you enter them.

->When you contact our customer support services we collect information that help us to categorize your query, respond to it and, if applicable 
investigate what went wrong.

WE COLLECT INFORMATION WHILE YOU USE OUR WEBSITES.

Every time you connect to our websites we store web server logs which show your IP address (the unique number which your machine uses when it is connected to the Internet),
what you looked at, whether the page request was successful or not, and which browser you used to view the pages. The use of this data is strictly for statistical and 
personalization purposes only. This helps us understand which areas of the site are of particular interest and also which pages are not being requested. It also tells us 
how many hits and page requests we get.

WE USE COOKIES TO OPTIMISE YOUR WEBSITE EXPERIENCE, BUT YOU CAN OPT OUT.

A cookie is a small piece of information stored by your browser on your device. It may contain some personal details in an encrypted format, which can be recalled when 
you return to the website. This speeds up our identification, ordering and delivery processes.
We use cookies to identify the device you use to connect to our website. We use anonymous cookies to collect data about how you use our website, so that we can improve
and optimize your website experience. You can opt out of cookies by activating the setting on your web browser which allows your web browser to refuse cookies.
However, if you select this setting you may be unable to access certain parts of our website and this may have a detrimental effect on your experience and the web-based 
services that we can offer you. You may delete the cookies stored on your computer at any time.
Other tracking pixels may also be collected as required.

WE USE YOUR PERSONAL INFORMATION TO PROVIDE OUR PRODUCTS AND SERVICES TO YOU.

This includes:
•    processing your payment card details in order to complete any purchase;
•    processing your orders and transactions for goods and services;
•    delivering products that you order online;
•    responding to your queries and comments
•    when we have a legal duty to use or disclose your information.

WE USE YOUR PERSONAL INFORMATION TO LEARN MORE ABOUT THE PRODUCTS AND SERVICES THAT INTEREST YOU.

•    To conduct market research to understand your preferences, learn more about the products and services that you are interested in and improve the products and services 
we offer to you.  

SHARING YOUR INFORMATION

Your privacy is important to us, and we undertake to not use or share your personal information unless for business purposes. We will not provide any of your
information to entities outside our group so as to permit them to market their goods or services to you.
You agree that we may make your information available to the following people and organizations in order to process your data as set out in this Privacy Statement:

•    We only share your personal information with companies that help us to provide our services to you and who have agreed to keep your information secure and
        to only use it for authorized purposes.
•    We use suppliers or service providers who we trust to provide services to us and sometimes that involves sharing your information with them.
        They operate under strict requirements aimed at keeping your personal information secure and confidential and they will only use it for the purpose for which we
         have sent it to them. We will engage external service providers with appropriate Non Disclaimer and/or Data Sharing Agreements to protect your data.
•    We may share your personal information with banking institutions and the issuers of payment cards you use.
•    To governmental, judicial, regulatory and law enforcement bodies and agencies, including any credit regulator.

SOMETIMES WE HAVE TO SEND YOUR PERSONAL INFORMATION TO OTHER COUNTRIES.

Some of these service providers may be located in other countries that may not have the same levels of protection of personal information as South Africa.
If this is the case, we require that they undertake to protect the personal information of our customers to the same level that we do.

YOU HAVE THE RIGHT TO KNOW WHAT PERSONAL INFORMATION WE HAVE ABOUT YOU AND TO CORRECT IT.
You have the right to:
•    ask what personal information we hold about you;
•    ask what information was sent to our suppliers, service providers or any other third party;
•    ask us to update, correct or delete any out-of-date or incorrect personal information we hold about you;
•    object to the processing of your personal information.
It can take us up to 25 days to respond to your request, and we may charge a small fee. If you want us to delete all personal information we have about you; you will probably
have to terminate all agreements you have with us. We cannot maintain our relationship with you without having some of your personal information.
We can refuse to delete your information if we are required by law to keep it or if we need it to protect our rights.
Please contact us on our email address shown at the beginning of this Privacy Statement if you want to submit any request to us.
We will provide you with a form and the amount of any fee.

WE TAKE YOUR PRIVACY AND THE SECURITY OF YOUR PERSONAL INFORMATION SERIOUSLY.

We have implemented reasonable security safeguards to protect the personal information that you give us. For example sensitive data (such as your credit card information) is
protected by SSL encryption when it is exchanged between your web browser and our website.
You can play a role in protecting your information by never sharing it with anyone or submitting it to a website you don’t recognize. Always closer a browser page or tab that
has our website when done accessing our services.
We regularly monitor our systems for possible vulnerabilities and attacks. No system is perfect so we cannot guarantee that information may not be accessed, disclosed,
altered or destroyed by breach of any of our physical, technical or managerial safeguards.
Please note that any email you send to us is not encrypted and may be monitored by us. Please do not send us sensitive or confidential personal information by email.

WE WILL INFORM YOU IF YOUR PRIVACY IS EVER COMPROMISED.

Although we cannot prevent all security threats, we have measures in place to minimize the threat to your privacy.
Should there be a data breach where your personal information is directly affected, we will follow the guidelines provided by data privacy legislation in order to inform you.